FAQS

Order Placement
1. Go to the product you want to order.
2. Click on 'Add to Cart' and then provide your shipping and payment details.
3. Click on 'Place the Order' to confirm.

Order Confirmation
You will receive a confirmation email when your order is successfully placed. The email will include the details of your order, including products ordered, shipping address, and more.

Order Tracking
You can track your order once it proceeds to your given address. In major cities, it takes up to 5-6 working days, and in other cities, it may take 7-8 working days. You'll receive your tracking ID starting with Z - 00000 in your email inbox.

Order Details Changes
You can change the order before the item has been dispatched when you receive a confirmation call from our team. Normally, it takes up to 4 hours to ship the order, and you can request changes before that. However, changes cannot be made once the order is dispatched.

Order Cancellation
You can cancel the order before the item has been dispatched when you receive a confirmation call from our team. Normally, it takes up to 4 hours to ship the order, and you can request cancellation before that. However, it cannot be canceled once dispatched. To cancel your order, please log in to your account, go to 'Manage Your Order,' and cancel the order. If you don't have an account, please create one on the website and follow the process.
If your Zero smartwatch hasn't been shipped already, your order will be canceled within two days of receiving the request for cancellation. You'll receive an email upon successful cancellation. If you had paid online, your payment will be reversed in 7-10 working days.

PAYMENT MANAGEMENT
Payment Options
You can choose to pay via cash on delivery option and pay the rider in cash at the time of delivery. Alternatively, you can pay online using your bank's credit or debit card.

Other Charges
All the prices on the website are inclusive of taxes, and there are no hidden charges. Additionally, delivery is absolutely free, so you don't have to pay any other charges.

Payment Issue
If the amount is deducted from your account but you didn't receive any order details, it means your order details may not have been captured by the system. The amount will be refunded to your account in the next 3-5 business days by your bank. In case of any issue, please contact your bank's customer service.

Installment Option
Unfortunately, we do not offer any installment plan for purchases. We believe in maintaining transparency and simplicity in our pricing structure, and this approach allows us to focus on delivering exceptional craftsmanship and quality at an unbeatable price.

SHIPPING & DELIVERY
Delivery Charges
We offer free delivery all over Pakistan for all orders and do not charge any hidden charges. Please do not pay any amount to the rider other than the item price.

Delivery Time
Our standard delivery usually takes up to 5-6 working days in major cities and 7-8 working days in other cities. However, it may be delayed during sales, holiday periods, or due to unexpected circumstances. All orders are processed from Monday to Saturday, and orders placed on Sunday are processed on Monday.

Delivery Issue
In case of any delay, please call us at +92 3120635161 Our team will look into the issue and get back to you at the earliest.